RETURNS & EXCHANGES
RETURN AND EXCHANGE POLICY
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Brass Jewelry:
- We accept returns for store credit and exchanges within 10 business days of delivery.
- Items, including packaging, should be returned in original selling condition along with proof of purchase.
- Merchandise condition is subject to our assessment.
- Customer is responsible for all related shipping costs for returns and exchanges.
- No refunds.
- Please note that we do not accept PAULA MENDOZA Jewelry purchased from any outside retailer.
RETURN AND EXCHANGE INSTRUCTIONS
- Returns and exchanges may be processed in store or shipped.
- To ship, please send to the address listed below.
PAULA MENDOZA JEWELRY
CALLE 127 B # 6 A – 50 OFFICE 901
BUILDING TORRE REAL
PHONE: +57 314 382 1924
ZIP CODE 110121
CITY: BOGOTÁ
COUNTRY: COLOMBIA
- Paula Mendoza is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.
- A sales representative will reach after we receive the package to process the store credit or exchange.
REPAIRS
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Brass Jewelry:
- Repair options include re-plating and/or post replacement as needed.
- Customer is responsible for cost of repair and shipping.
REPAIR INSTRUCTIONS
- Repairs may be processed in store or shipped.
- To ship, please send to the address listed below.
PAULA MENDOZA
CALLE 127B #6A – 50 EDIFICIO TORRE REAL
OFICINA 901
TEL: +57 314 382 1924
ZIP 110121
BOGOTÁ COLOMBIA
- Paula Mendoza is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.
- A sales representative will reach after we receive the package to finalize repair details and payment information.
- Please refer to our Jewelry Care page for detailed instructions on how to care for your PAULA MENDOZA brass jewelry.