RETURN AND EXCHANGE POLICY

Brass Jewelry:

  • We accept returns for store credit and exchanges within 10 business days of delivery.
  • Items, including packaging, should be returned in original selling condition along with proof of purchase.
  • Merchandise condition is subject to our assessment.
  • Customer is responsible for all related shipping costs for returns and exchanges.
  • Return and Exchange policy does not apply for Jewels on sale. 
  • No refunds.

Please note that we do not accept PAULA MENDOZA Jewelry purchased from any outside retailer.

 

RETURN AND EXCHANGE INSTRUCTIONS

Returns and exchanges may be processed in store or shipped.

To ship, please send to the address listed below.

    PAULA MENDOZA JEWELRY

    CALLE 127 B # 6 A – 50 OFFICE 901

    BUILDING TORRE REAL 

    PHONE: +57 321 249 6212

     ZIP CODE 110121

    CITY: BOGOTÁ

    COUNTRY: COLOMBIA

    Paula Mendoza is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required

    A sales representative will reach after we receive the package to process the store credit or exchange.

    REPAIRS

    Brass Jewelry:

    • Repair options include re-plating and/or post replacement as needed.
    • Customer is responsible for cost of repair and shipping.

     REPAIR INSTRUCTIONS

    • Repairs may be processed in store or shipped.
    • To ship, please send to the address listed below.

      PAULA MENDOZA

      CALLE 127B #6A – 50 EDIFICIO TORRE REAL

      OFICINA 901

      TEL: +57 314 382 1924

       ZIP 110121

      BOGOTÁ COLOMBIA

      Paula Mendoza is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.

      A sales representative will reach after we receive the package to finalize repair details and payment information.

      Please refer to our Jewelry Care page for detailed instructions on how to care for your PAULA MENDOZA brass jewelry.