RETURNS & EXCHANGES

RETURN AND EXCHANGE POLICY

  1. Brass Jewelry:
    • We accept returns for store credit and exchanges within 10 business days of delivery.
    • Items, including packaging, should be returned in original selling condition along with proof of purchase.
    • Merchandise condition is subject to our assessment.
    • Customer is responsible for all related shipping costs for returns and exchanges.
    • No refunds.
  2. Please note that we do not accept PAULA MENDOZA Jewelry purchased from any outside retailer.

RETURN AND EXCHANGE INSTRUCTIONS

  1. Returns and exchanges may be processed in store or shipped.
  2. To ship, please send to the address listed below.

PAULA MENDOZA JEWELRY

CALLE 127 B # 6 A – 50 OFFICE 901

BUILDING TORRE REAL 

PHONE: +57 314 382 1924

 ZIP CODE 110121

CITY: BOGOTÁ

COUNTRY: COLOMBIA

  1. Paula Mendoza is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.
  2. A sales representative will reach after we receive the package to process the store credit or exchange.

 REPAIRS

  1. Brass Jewelry:
    • Repair options include re-plating and/or post replacement as needed.
    • Customer is responsible for cost of repair and shipping.

 REPAIR INSTRUCTIONS

  1. Repairs may be processed in store or shipped.
  2. To ship, please send to the address listed below.

PAULA MENDOZA

CALLE 127B #6A – 50 EDIFICIO TORRE REAL

OFICINA 901

TEL: +57 314 382 1924

 ZIP 110121

BOGOTÁ COLOMBIA

  1. Paula Mendoza is not responsible for items lost or damaged in transit. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required.
  2. A sales representative will reach after we receive the package to finalize repair details and payment information.
  3. Please refer to our Jewelry Care page for detailed instructions on how to care for your PAULA MENDOZA brass jewelry.